Cazino Stars Casino - Player requests account closure.

Hello Casino guru, I would like to close my game account on Cazinostars because I have really lost too much money!!!! I had already contacted you for this problem, but in the meantime cazino stars got in touch with me telling me that we will solve it between us!!! This has not happened!! I ask you if you can take care of cancelling my account on that site once and for all!!! I remain waiting

Dear Player,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree a protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Cazino Stars Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear saniale28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Casino Guru Team,

Thank you for reaching out regarding this case.

We would like to clarify that the user requested account closure and was informed that, in order for the process to be completed, they needed to cease making deposits.

However, despite this information, the user continued to actively deposit, play, and use bonuses, which prevented the closure from being processed, we would like to clarify that the account is currently closed.

If you require further clarification regarding the account status or have any other concerns, please do not hesitate to contact us.

We will be happy to assist you.

Best regards,

Casino Stars

Hello Casino Guru, thanks for the support!!! I confirm that the game account on cazino star has been closed!!! Thank you very much

And I strongly DO NOT RECOMMEND this site!!! Thanks again for your support!!!😇

Dear saniale28,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru