Cazeus Casino - Withdrawal of player's winnings has been delayed.

guten tag , ich habe drei auszahlung a. 500euro die erste auszahlung habe ich am 15.06.2025 eingereicht und die zweite am 17.06.2025 und die dritte auszahlung am 18.06.2025 es wird im chat immer das selbe erzähllt das die Finanzabteilung zu viele anfragen haben. da ich gerne meinen gesamten gewinn auszahlen möchte von 3000euro und es nichts passiert würde ich mich freuen wenn ihr mein problem lösen könntet.

M.f.G

Dear schrauber,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear schrauber,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Guten Tag, ich habe noch kein Geld erhalten. Gruß

Thank you for your reply. To proceed with your complaint, please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link to it or a screenshot of it.

Have you passed the full KYC verification?

Ich habe bis jetzt zwei erfolgreiche Auszahlung getätigt. KYC-Verifizierung wurde noch nicht gemacht.

Thank you very much, schrauber, for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello schrauber,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Cazeus Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear schrauber,

We sincerely apologize for the longer-than-usual wait time.

We are pleased to inform you that all your withdrawal requests have been processed today.

Please note that depending on your bank, it may take a few business days for the funds to appear in your account.

Thank you for your patience and understanding.

Best regards,

Cazeus Team

Dear schrauber

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Hallo Attila , ich habe alle Auszahlungen erhalten. Hab mich gefreut. Danke für ihre Zusammenarbeit das dass Problem geklärt wurde. M.f.G

Dear schrauber,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru