HomeComplaintsCazeus Casino - Player's account is closed and withdrawals are blocked.

Cazeus Casino - Player's account is closed and withdrawals are blocked.

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Waiting for Casino Guru to reply

6d 23h 14m 41s

Cazeus Casino
Safety Index 6.8 Above average

Case summary

The player from Hungary cannot log into her account and is unable to withdraw her funds. She is requesting an investigation into the matter to receive her money.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 26 Oct 2026
Public
Public
15 hours ago
huTranslationgb


Good evening!

This casino does not allow withdrawals!

Please investigate the matter and pay me my money, thank you!

My account won't even let me log in!





Automatic translation:
Public
Public
56 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
56 minutes ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Do I understand correctly that you don't have access to your casino account?
  • Had you completed verification before you lost access to the account?
  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Waiting for approval
Waiting for approval
45 minutes ago
huTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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