Cazeus Casino - Player's account has been closed.

Hello

So, classic situation with this company, they close the account and ask for verification, I provided everything they asked for, super selfies with backgrounds and dates, there was no bonus in the account, but they never return my deposit and stopped answering my questions. The same thing happened to a friend but under a different name they returned the deposit.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly was your account blocked, and what reason did the casino state for the closure of your account?
• Have any of your documents been approved for verification?
• What types of games did you play shortly before your account was closed?
• When was the last time the casino communicated with you, and what was your conversation about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hei tämä oli ainut kommunikaatio mitä sain sieltä ja lähetin kaikki tiedostot sinne, eivät vaan koskaan laittaneet rahoja minulle.

Dear H. T.,

We would like to request the following documents and information in order to verify your account:

- A photo of your passport or any other government ID (i.e. driving license).

- Selfie 

- Screenshots (x4) of your MiFinity wallet (pages with your personal data, account number (usually starts with 5001) ,email address and address.

- A selfie photo of yourself holding in hands your passport or any other government ID (i.e. driver license) against the background of our site.

- The transaction history of your MiFinity account from 04.10.25 to 04.11.25 which should prove the source of the funds in your gaming account. All information on the screenshots (dates, transaction details, browser address bar, browser window) should be clearly visible.

We kindly ask you to make sure that the photos or screenshots you send are of good quality and readability, all four corners of any documents are fully visible, and that documents are sent in the format of photos, not scan copies. Thank you in advance!

Please send all necessary documents to support@Cazeus.com, indicating your login in the of the e-mail.

You can rest assured that any information you share with us will be treated confidentially and will not be disclosed to anyone outside of our Casino.

If you have any additional questions, please do not hesitate to contact us via email support@Cazeus.com or via Live Chat.

Best Wishes,

Cazeus.com Financial Department

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Ja mitä kaverilta kysyin näistä firmoista sanoi että tietää niiden sulkevan tilit siinä kohtaa kun heidän mielestään olet voittanut liikaa heidän alustalla. Eli NovaForge Ltd ja vastaavat eivät halua minua sinne. Eivät antaneet mitään syytä minulle henkilökohtaisesti, ainut palvelu on ollut tuo varmistus ja sen jälkeen täydellinen "ghostaus"

Tein käteisellä ihan vaan 195e edestä vetoja ja sen jälkeen vähän kasinolla jos muistan oikein ja yritin nostaa 195e, mitkään tervetulo bonukset ei toiminut enää.

Mitä yrittänyt kysellä milloin laittavat mulle mun rahat vastaust on ollut tämä:

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Hei H.,

Kiitos yhteydenotostasi asiakaspalveluumme.

 

Tiimimme käsittelee asian kymmenen arkipäivän sisään käyttöehtojemme mukaisesti.

 

Jos sinulla on lisäkysymyksiä, ota rohkeasti yhteyttä takaisin sähköpostitse support@cazeus.com tai LiveChattiin ja autamme sinua mielellämme.

 

Parhain terveisin,

Cazeus.com

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Really, that 195 euros in cash is still stuck with these robbers

Thank you for your reply. Just to clarify, did you accumulate your winnings from sports betting, and has the casino indicated that they will only refund your deposit after you complete the account verification?

Hello hannukki,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru