Casper Bets Casino - Player's funds unjustly confiscated after bonus cancellation.

TITLE: Unlawful confiscation of real money deposit after bonus cancellation – Casperbet

Complaint Summary:

I am filing this formal complaint against Casperbet due to an unjustified and unlawful confiscation of my real-money deposit totaling €45, along with the sports betting profits generated from my cash funds.

Detailed Sequence of Events:

Duplicate Deposit due to Gateway Failure:

Attempting to deposit via credit card resulted in repeated technical errors. I then initiated a bank transfer, which experienced significant delays. Believing the payment had failed, I made a second attempt. As a result, I completed two separate deposits of €50 on the same day (€100 total real money deposited).

Misleading Support & Mandatory Bonus Cancellation:

The platform arbitrarily applied, removed, and adjusted bonus funds (shifting from a claimed €100 bonus to a €200 bonus). After completing 75 free spins (25 on day one, 50 on day two) without risking a single cent of real money, I contacted customer support.

The support agent, Francesca, treated me with utmost unprofessionalism, creating utter confusion and attempting to force absurd wagering requirements (demanding €3,500 in casino wagering and €500 in sports bets). When I explicitly asked how to withdraw my own real deposited money, she instructed me to cancel the bonuses.

Unlawful Confiscation of Funds:

Following her instructions to cancel the bonus, Casperbet wiped out my real-money balance, leaving only €55.

Mathematical Breakdown of Cash Balance:

Total Cash Deposited: €100

Real Money Wagered: €45 placed across 9 sports bets.

Returns from Sports Bets: €61.69 won legitimately using cash funds.

Unwagered Cash Balance: €55 (€100 - €45).

Total Legitimate Balance: €116.69 (€55 unwagered cash + €61.69 sports winnings).

Casino support keeps replying with generic copy-paste templates explaining that this was a "Sticky Bonus" and that the balance was adjusted automatically. However, a sticky bonus cancellation only removes promotional funds and casino winnings generated from the bonus—it can NEVER confiscate a player's real-money deposit that was never lost in play.

Even under the worst-case interpretation, my original €100 cash deposit was never lost. By leaving my account at €55, Casperbet has wrongfully seized €45 of my deposited capital and wiped out my legitimate sports betting returns.

Requested Solution:

I am not claiming promotional casino bonus winnings. I demand the immediate restoration of my legitimate balance to €116.69 (or, at a bare minimum, the full refund of my €100 cash deposit).

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Could you please send me a screenshot of your bonus history? Did you activate a bonus with each of your two deposits?
• Could you also clarify which game you received the 75 free spins for and how much you won from wagering them?
• Did you receive any pop-up notifications or warnings informing you that your funds would be confiscated if you cancelled the bonus?
• How many bonuses did you cancel in total?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika