Casobet Casino - Player claims that payment has been delayed.

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Dear g3ros1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

As a final update, Casobet has officially rejected both my local Vodafone utility bill and my Piraeus Bank statement because they are in Greek. They are still refusing to accept my English Revolut statement.

They reject every document i send either in my local or English form.. My name and address are clearly identifiable on the original files.

I have exhausted all reasonable KYC options. I request that you now formally intervene and contact the casino, as they are clearly using catch-22 stalling tactics to avoid paying my withdrawal.

Dear g3ros1993,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for following up on my case.

No, I have not received my withdrawal. My €1200 balance is still sitting in my account, and my profile remains unverified.

There have been zero new developments from the casino's side. I followed their live chat's instructions and sent formal emails to support@casobet.com asking why my official English bank statement is still pending, and asking what specific translations they need for the local documents. They have completely ignored all my emails. They are intentionally stonewalling me.

I have provided all standard KYC documents (including a legitimate English bank statement), but they refuse to process them or even communicate with me.

Since the recommended timeframe has passed and they are freezing me out, I kindly request your team to formally step in and contact Casobet directly.

Thank you for your continued help

Please see the attached final screenshot from my chat today. After I showed the agent my valid English bank statement, he refused to verify it and just told me to email support again.

As you can see, I confronted him about the fact that support never replies to my emails, but they simply do not care. This is a deliberate endless loop.

I am now completely stopping all communication with Casobet as it is useless. I am leaving this entirely in your team's hands, as direct communication is impossible. I will wait for your update.

Thank you,

please can you proceed with this jean are you with me?

Thank you very much for your reply, Pengu.

• Have you accumulated your winnings with or without an active bonus?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• For an independent review, could you please forward all the documents and photos you have sent to the casino to jean.s@casino.guru?
• Additionally, please include in the email all relevant correspondence between you and the casino regarding account verification.

When you email me, please also notify me in the complaint. I appreciate your assistance.

Hi Jean,

I have just sent an email to jean.s@casino.guru containing all the requested documents, photos, and screenshots of my chat correspondence with the casino proving their stalling tactics.

To answer your questions briefly here: I accumulated my winnings WITH an active bonus. The last document I submitted was an official English bank statement, which I uploaded .

Please check your inbox and let me know if you need any further information.

Thank you very much for your patience and cooperation throughout this complaint. I understand how frustrating this situation has been, especially after the repeated verification difficulties and withdrawal delays.

After reviewing the casino's latest email, it appears that there may also be an issue involving a violation of the bonus terms related to placing bets with odds below 2.00.

To better understand your situation and determine how we can continue assisting you, could you please clarify the following:

• What is the current status of your account verification? Has the casino finally approved your documents, or is your account still unverified?
• Have any winnings been confiscated or removed from your balance? If so, please specify how much was deducted and how much remains in your casino account.
• Is the bonus mentioned in the casino's latest email the same bonus associated with your original withdrawal request from September 15, or is this a new bonus? Please provide a screenshot of your bonus history.
• What games (slots, live casino, etc.) did you play to accumulate your winnings?

We would still like to clarify the situation surrounding your account verification, remaining balance, and original withdrawal before determining how to proceed.

Thank you again for your cooperation. I look forward to your response.

Hi Jean,

Thank you for your continued support and for breaking this down. Here are the clear answers to your questions:

1. Verification Status: My account is STILL unverified. After I finally provided the official English bank statement they explicitly asked for, they completely ignored it. They never approved my documents, stopped mentioning the KYC, and suddenly brought up this bonus excuse instead.

2. Balance / Winnings: My original balance was €1200, but they confiscated my winnings and now my balance is 708€..."]

3. Bonus Details: Yes, this is the exact same bonus associated with my original withdrawal request from September 15. I have not claimed any new bonuses. I have attached the screenshot of my bonus history to this email as you requested.

4. Games Played: I only played Sports Betting to accumulate these winnings (which is why their message mentions betting tickets and odds below 2.00). I did not play casino slots or live casino for this balance.

They are clearly using the bonus excuse now because they ran out of reasons to reject my English KYC documents. I am relying entirely on your guidance on how we should handle their predatory software allowing bets that supposedly break their rules.

Thank you, Dimitris

are you with me jean?

Dear g3ros1993,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation about the problems with KYC verification. However, this casino has 6+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Casobet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Casobet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Jean