The player from Turkey won a progressive Grand Jackpot of 178,471.28 TRY at Casitap Casino but had her winnings deducted after meeting the wagering requirement. She reached out to customer support for an explanation, only to receive a denial the following day, which she believes is illegal. She seeks assistance in resolving this issue and recovering her full winnings.
CasiTap Casino - Player's Grand Jackpot winnings have been confiscated.
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1 week ago
Translation
Hello! I encountered a flagrant violation by Casitap Casino (casitap47.com). On May 15, 2026, I won the progressive GRAND JACKPOT of 178,471.28 TRY on the EGT Digital slot "40 Lucky King Extreme Bell Link." The game was played with an active 300% welcome bonus. To collect my winnings, I continued playing and fully met the huge 40x wagering requirement (for a total of 118,080 TRY). However, the moment I successfully met the wagering requirement, the casino system automatically deducted my entire jackpot, leaving only the 8,856 TRY limit on my balance. I immediately stopped playing without placing any more bets and contacted customer support, demanding an explanation for the Grand Jackpot balance being deducted. They opened a ticket for me, but the next day I received a final denial in my email. I consider the casino's actions to be completely illegal. I would like to emphasize that this is a progressive network-based Grand Jackpot—it is generated from the EGT Digital provider's own pool, not the casino's own funds. Such winnings are not, by default, included in the standard restrictions and limits (Max Win) of the site's regular bonuses. The casino has no right to appropriate the provider's funds. I have honestly fulfilled the entire, enormous wagering requirement. I ask the team to help me resolve this situation and force the casino to pay out the Grand Jackpot in full. I have attached screenshots of all wagering requirements and support emails.
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6 days ago
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6 days ago
Dear Ayashka,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. To better understand the situation and to assist you effectively, please provide some additional details.
Please provide the dates of the following events:
- date of account registration
- date when you activate the welcome bonus
- date when you complete the wagering requirement for the welcome bonus
Do I understand correctly that you used bonus money to wager in the jackpot?
Please post the email that you received after you asked for an explanation why the jackpot winnings were confiscated. Or send the email to jean.s@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution. I hope we will be able to help you resolve this issue.
Best regards,
Jean
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6 days ago
Hello Jean,
The account registration date was: 12.05.2026
The welcome bonus was activated on: 15.06.2026
The wagering requirements for the welcome bonus were completed on the same day.
I used a welcome bonus, however there was no clearly stated restriction regarding jackpot winnings while using the bonus. I also completed all wagering requirements before the winnings were confiscated.
The casino confiscated my jackpot winnings afterwards, which I believe is unfair.
I am attaching screenshots and the email/conversation from the casino.
Casino website: casitap47.com
License number: ALSI-202506006-FI1
