The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
CasinoVibes - Withdrawal of player's winnings has been delayed.
Opened
Current status
Waiting for a delayed payment
0d 9h 39m 38s
CasinoVibes
Safety Index 8.6 HighCase summary
Discussion
Public
Public
2 weeks ago
Translation
CasinoVibes – Withdrawal of EUR 3,150.04 pending, unreasonable 17 working days stalling tactics and no support.
Hello Casino Guru Team,
I am opening this official complaint against CasinoVibes because my withdrawals totaling EUR 3,150.04 are being withheld.
Details of my case:
• Date of application: Wednesday, June 3, 2026
• Current status: Pending
• Payment method: Bank transfer
• Account status: Fully verified (KYC)
What happened:
During my gaming session on June 3rd, I purchased a standard free spins feature for €30. I played exclusively with real money (raw cash/regular balance). No bonus was active, and I did not violate any bonus rules or maximum betting limits.
Normally, smaller withdrawals at CasinoVibes are processed within minutes. Since this is a larger win, the casino is holding the funds. When I contacted support about the delay, an employee named Andy replied via email, claiming that the standard processing time is between 8 and 17 business days and they couldn't give me a more specific timeframe.
Why I am filing this complaint:
1. Unacceptable waiting time: A waiting time of up to almost a month (17 working days equates to almost 3.5 weeks) for a regular bank transfer is absolutely unacceptable and contradicts any fair standards of the gambling industry.
2. Hidden support & incorrect contact details: The casino has completely removed the live chat from its website or made it inaccessible to me. Furthermore, the telephone number listed on the website is invalid and not in service.
3. Warding-out tactic: It strongly appears that the casino is deliberately prolonging the processing, hoping that I will lose patience, press the "cancel withdrawal" button, and gamble away the winnings again.
I have already made it unequivocally clear to support that I will not cancel the payouts and expect my money to be released.
Please do not send a complaint to the responsible casino yet.
Automatic translation:
Public
Public
2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Dear Sandro2000,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Complaint is pending and will be processed in 0d 9h 39m 38s
Karla is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
