Casinova - Player's winnings have been confiscated.

I had two features I played by $10 one was on the wish upon a jackpot Megaways by blueprint I won $204 and the winnings never credited to my account they dissapeared, the other game was pirates bounty megaways after feature finished I won $100 and that didn’t get credited either and the money dissapeared aswell. So I’m writing in hope of a resolution I’ve got screenshots of bet ids and the actual feature that’s was displayed live in action I have everything they need email account my address my country everything, it’s been about 4 days and the responses I’m gettING are weird one person said to me that I have been credited for the $16 of some bonus that never existed that was there response I have been robbed in plain site, and they keep just brushing me the best they can, or they just don’t respond to my emails I won’t my money it’s not that hard especially when I have spent thousands on there site . What else can I say or do I’m out of options that’s why I’m here now

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Dear deeble111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to katarina.d@casino.guru?

Have you stopped playing right after the incident? Meanwhile, please check our article explaining "How slot machines are programmed"

ttps://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you.

Thank you in advance for your understanding.

Best regards,

Katarina

I havnt had any funds that were stolen in my account or bank account, they have shutdown my site at casinova and I recently had my vip manager agent who said that they have not taken any of my winnings , for starters they said there was no winnings there or it has not been taken I even sent the evidence to him myself with no reply they can’t even get story straight there all over the place. I’m not a rich man and I’m always honest towards people I deal with $304 dollars means a lot to me it’s my hard earned money that I like to spend on a casino site to have fun , relax and enjoy myself casinova took that away from me and I’m absolutely devastated that they cast you away like a piece of dirt. I’d like to say a lot of bad things about them but I don’t won’t to steep down to there deceitful level. I hope there happy with there multi millions and hope they get shutdown or even better no one to join there site. If they start loosing money that’s a win for me. Thanks katarina and Guru site for helping me to resolve the situation but I don’t think that casinova cares or are going to resolve anything, there like Little Rock spiders that prey on people like myself.

Regards

M*******

I do have the screen shots of the features about to start but I can’t upload them there to big

Dear deeble111,

thank you for your messages and screenshots provided.

• Is your account still accessible to you, please?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

• Do you have an access to your game history? Could you please share it with me to my email katarina.d@casino.guru?

Please understand the document with your game history may shed more light into this entire situation. Kindly forward it at your earliest convenience.

Looking forward to your reply,

Katarina

Dear deeble111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru