Casinova - Player's account is requested to be closed.

Hello, I would like my account to be permanently closed. If within 10 minutes I do not have what you have told me, you have deceived me and scammed me. You have publicly offered me things that you have not given me. I will make it public. If within 10 minutes I do not have what you promised, I will report you. As can be seen in the attached file, you tell me that you will give me 50 percent of the three deposits I make over the weekend. It is a lie, it is a scam.

Dear User21,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casinova Online Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

They offer me bonuses by mail and then when you ask for them through the chat they give you excuses and don't give them to you, which makes you deposit and deposit, deceiving and scamming you.

They are scamming you, it's all a lie.

Dear User21,

Casinos have the discretion to withhold bonuses from players without providing a specific reason. This decision is entirely at their discretion.

Additionally, promotional e-mails are mostly forwarded to all the players but it doesn't necessary mean that all player are eligible for them.

Unless you have deposited directly to get a bonus which was promised but later not granted, there is unfortunately nothing we can do as it's the casino's decision whether a player receives a bonus or not.

Is there anything else we could assist you with?

Best regards,

Nick

Dear User21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.