The player from Germany had her account balance of 4078 Euros confiscated by CasinoTogether due to alleged non-compliant betting practices, though her withdrawal of 2015 Euros was processed. Despite being assured that they did not suspect the use of bots, the casino cited terms and conditions violations to justify the balance confiscation. We attempted to mediate and invited the casino to discuss the issue, but the casino insisted on handling the matter solely through the regulator. Consequently, the complaint was marked as unresolved.
CasinoTogether - Player’s funds confiscated due to alleged non-compliant practices.
Unresolved
Our verdict
Against fair gambling
Black points: 2,218
Amount: €4,078
CasinoTogether
Safety Index:Below averageCase summary
Discussion
