Casinoly Casino

Case summary

The player from Hungary reported being defrauded by the casino and claimed to have evidence, including a video and a screenshot, regarding a loss of 40,000 euros. The Complaints Team reached out for additional information and extended the response time by 7 days. However, as the player did not respond to the inquiries, the complaint was rejected due to a lack of information for further investigation.

Discussion

Public

Tomika21

Silver

Hungary

Public

11 months ago

~~THE I got the site through fraud, I have a video and screenshot of it, it cost me 40,000 euros~~

Public

Kristina

Complaint Resolution Center Team Lead

Public

11 months ago

Dear Tomika21,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

Public

Kristina

Complaint Resolution Center Team Lead

Public

11 months ago

Dear Tomika21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Complaint Resolution Center Team Lead

Public

10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Casinoly Casino - Player claims to be a victim of fraud.

Player stopped responding

Amount: €40,000

Case summary