CasinoLeo - Player's withdrawal is delayed.

I previously requested a withdrawal via bank transfer in June, but was unable to withdraw due to maintenance. I inquired and received an email asking me to wait until the maintenance was over, so I waited, but they withdrew without making any further payments. I would like to withdraw 250,000 yen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the amount of 250,000 yen been returned to your casino account?
• Has the bank transfer maintenance been completed in the meantime, or are you still unable to withdraw your winnings through this payment method?
• Are there any other payment methods available in your account for withdrawals?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Is the casino company that is currently making complaints called Casino Leo?

Could you please send me the link to the casino you are experiencing difficulties withdrawing your winnings from?

https://casinoleo.com/

It's currently retired, but here's the link.

Thank you for the clarification. I have noticed that you have submitted two complaints regarding the same casino. To avoid confusion and to ensure that your issue is handled as efficiently as possible, we will be closing this one.

Your other complaint will remain open, and our team will continue assisting you there.

Please make sure to reply only within that thread moving forward so that we can keep all information in one place and assist you smoothly.

Thank you for your understanding.