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HomeComplaintsCasinoGalaxy - Player finds casino customer support inaccessible.

CasinoGalaxy - Player finds casino customer support inaccessible.

Closed
Our verdict

Player stopped responding

Amount: C$10,000

CasinoGalaxy
Safety Index:Above average

Case summary

The player from British Columbia was unable to contact customer support at the casino, despite claims of 24/7 service, as he was only directed to an FAQ page. He expressed frustration with the quality of customer service at various casinos. The complaint was not resolved as the player did not respond to the Complaints Team's inquiries, leading to its rejection.

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9 months ago

Although they claim to have customer service 24/7 their is absolutly no way to contact any customer support. They send you to a faq page but that doesnt help me.


Is there any casinos out there that arent a complete scam. Ive tried so many and yet it seems as all they do is take your money and tell you to kick rocks

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9 months ago

Dear dexterwidaiko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please clarify if there is any specific reason you need to get in touch with the casino?

Thank you very much in advance for your reply.

Best regards,

Kristina

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9 months ago

Dear dexterwidaiko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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