CasinoBud - Player’s winnings have decreased dramatically.

Been playing in this casino for several months. At first couple times it seemed good and games win loss ratio was nice and actually paid bonuses as "normal". Then after first big withdrawal(1200€) I don’t what happened. Everything totally died and every possible game paid ~10% win for thousands of spins without bonus or if there was a bonus they were totally dead (0-20x). This continued until 1500€ lost and still continues. I even depositted over 20 times and played a week in a row every day and exactly same numbers ~10% winratio.

Played the game wildswarm 2 to a max level before their license switch to Mill gaming. Tens of hours and thousands of euros into the game.

After license switch had to create new account and everything got restarted. My max bonus level gone with high avg € invested into the game. It calculates the average betsize before paying the max level bonus which is teiggered at random when the max level is reached. I played like 1000€ with 2€ betsize and then maybe 500€ with 0.5€ betsize and some smaller lower amounts. Anyway the bonus should be close to 1€ betsize at capped. This took multiple hours to reach and thousands of spins. Now waiting for response from casinobud how they are going to compensate this. I will keep updates to this thread whatever happens.

Dear Richardosfino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. If you have supporting evidence, don't hesitate to post it here or send it to my email at tomas@casino.guru

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Richardosfino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.