CasinoAndYou - Player’s winnings have been confiscated.

In short, I didn't use any bonuses, made three deposits, played, and went to bed. The next morning, I saw that my account was being verified. I passed verification, provided everything they asked for, and withdrew a couple of times because I wasn't satisfied. Then they accepted it. The next morning, they inform me that the casino has the right to refuse payment without explaining the reasons. This even sounds like a complete scam. So, you win and haven't violated any rules, but we don't pay out because we have the right. Then explain why I'm risking my money if even when I win, I can't withdraw the money. Basically, I repeat, THERE WERE NO BONUSES. I PLAYED WITH A CLEAN DEPOSIT, PASSED A FULL VERIFICATION! But I still haven't received the money. I'm simply disgusted by the casino because they've become completely insolent. They refuse payments without giving any reason, as if they can do anything and no one regulates them. And I'm not the only one who's encountered this, I just hope. They will all be closed. I am a player who has lost more than 500 thousand dollars in various casinos, and I am already tired of projects like these!

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Dear Emka2001z,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 7 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.