The player from Spain has a blocked account due to unprocessed debit card transactions. Although he provided the necessary validations for his withdrawals, he has not received his funds or account access and continues to face delays with the casino.
Casino777 ES - Player’s account is blocked and withdrawals delayed.
Opened
Current status
Waiting for player to reply
6d 21h 34m 3s
Casino777 ES
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
18 hours ago
Translation
My account was blocked because I hadn't processed my debit card transactions.
I sent them, they validated everything and said they would process my withdrawals shortly, several days ago
They haven't given me my money or my account back, and they just keep giving me the runaround.
Automatic translation:
Public
Public
2 hours ago
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Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
