The player from the United Kingdom reports a pending withdrawal of £3,400 from Casino148.com, despite having a verified account. He has contacted the casino for clarification but has not received a clear explanation for the delay.
Casino148 - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
2d 21h 12m 40s
Casino148
Safety Index 5.7 Below averageCase summary
Discussion
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Public
6 days ago
I am submitting a complaint regarding Casino148.com.
I won £3,400 on the casino and requested a withdrawal of the full amount. My account has already been verified, but the withdrawal has not been accepted or processed and is still showing as pending.
I have contacted Casino148 regarding the withdrawal, but I have not received a clear explanation as to why my withdrawal is being delayed or when I can expect to receive my winnings.
I would like Casino Guru to help me investigate this case and determine why my £3,400 withdrawal has not been processed, despite my account being verified.
I can provide screenshots of my account, verification status, withdrawal request, transaction history and my communications with Casino148 if required.
Thank you for your assistance.
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4 days ago
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4 days ago
Dear Vartanuk2026,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you been informed that your account requires further verification?
- Have you accumulated your winnings with the help of a bonus? Which one?
- Could you please share with me your communication with the casino when you contacted them to solve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
