Casino The World - Player's bonus has been confiscated.

Hey,

Yesterday I deposited 40 USDT into the casino using a 300% first deposit bonus offer I got from the casino.

Everything went well, I deposited, got my bonus balance and started playing right away. I actually managed to run up my balance to 1210 USDT and wanted to call it a night.

Just woke up and wanted to play some slots before heading to work and I see that the bonus has been withdrawn from my account for no apparent reason.

I wish they provided me with a reason right away, since I didn't use a VPN, I always stood inside the betting limits, I haven't played any restricted games etc. I was playing slots only.

Seems like it's late in the night / too early in the morning to get in touch with their support since no support agent from them is available right now.

To keep it short, my bonus balance of 1210 USDT got withdrawn from my account by the casino and I don't know why.

Best regards

Kaan

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Dear b1shTV,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have not completed the wagering requirements yet?
• Do you currently have any remaining balance in your casino account?
• Could you please clarify which bonus you activated? If possible, please post a promo code or link to the bonus you activated here in this thread.

Additionally, I highly recommend that you reach out to the casino directly. They have the resources to investigate the matter thoroughly and may be able to provide assistance more efficiently. We are mainly here to support players who have been unable to find solutions with the casino independently before contacting us.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina