Casino The World - Player's account is blocked with unpaid withdrawal.

Hello,

I would like to file a complaint against CasinoTheWorld regarding my blocked account and unpaid withdrawal.

I created an account on the casino and deposited 80 USDT using my own funds. After playing normally, my balance reached around 140 USDT. When I requested a withdrawal, my account was suddenly blocked.

Later, I contacted the casino support team and explained the situation. I realized that I had accidentally used a crypto wallet address that had previously been used on another account on the same platform. This was a genuine mistake and not an attempt to commit fraud, multi-account abuse, or bonus abuse.

After speaking with support, my account was temporarily unblocked. However, when I submitted the withdrawal request again, the account was blocked once more without a proper explanation.

Important points:

I deposited real funds myself.

The winnings came from normal gameplay.

The wallet address reuse was accidental.

I cooperated honestly with support.

The casino already unblocked the account once, which shows the issue may not have been considered severe initially.

I believe permanently blocking the account and withholding my balance over this mistake is unfair and disproportionate.

I kindly request the casino to:

Review my case fairly,

Reopen my account, or

Process my remaining withdrawal balance.

I am willing to provide any additional verification if required.

Thank you.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm whether you have opened multiple accounts at Casino The World?
• Is the payment method you have used registered in your own name?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila