HomeComplaintsCasino The World - Player's account has been closed and funds confiscated.

Casino The World - Player's account has been closed and funds confiscated.

Opened
Current status

Waiting for player to reply

6d 6h 11m 45s

Casino The World
Safety Index 5.5 Below average

Case summary

The player from India reports that his account at Casino The World was suspended after he requested a withdrawal, and his balance was removed without his permission. He seeks to have his account reopened and his funds returned.

Public
Public
4 days ago

Subject: Complaint Against Casino The World – Account Suspended and USDT Stolen


Dear Casino Guru Team,


I would like to file a complaint against Casino The World regarding my account and funds.


I had legal USDT balance in my account. After I requested a withdrawal, the admin unfairly processed my balance without my permission and then suspended my account. I believe this was dishonest and unfair behavior.


My funds were completely legal, and I did not violate any rules or terms of the casino. Despite this, my account was suspended and my USDT was removed.


I kindly request your help to investigate this matter and take proper action so that:


1. My account is reopened

2. My USDT balance is returned to my account


I am ready to provide screenshots, transaction proofs, and any additional information required for the investigation.


Please help me recover my account and funds.


Thank you.

Public
Public
17 hours ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
17 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino The World.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


imehedi786 has 6d 6h 11m 45s to reply

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