The player from Belgium had made a 250 euro deposit using instant banking, which typically processed in one minute, but after 24 hours, the funds had still not been received. The casino had continued to state that a team was looking into it but had provided no updates. The Complaints Team had advised the player to contact the payment provider for further investigation, acknowledging the complexity of the process. The player later marked the complaint as resolved, indicating satisfaction with the outcome.
Casino Orca - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €250
Casino Orca
Safety Index:HighCase summary
Discussion
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Public
6 months ago
Made a 250 euro deposit. With instant banking. Usually takes 1 minute. Now after 24 houres still nothing. Casino keeps saying a team is on it. But after 24houres they have nothing. I shared em my bank details for that payment and still notging
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Natalia
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Domien,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Natalia
