Casino Gran Vía - Player's withdrawal is delayed.

They won't let me withdraw.

They are asking me to verify the payment method, which is PayPal. I had already done so, but they are asking me for the documentation again.

Once I've done that, I still can't withdraw.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to verify your PayPal account, and when did you most recently submit them?
• Has the casino confirmed that these documents were approved, or explained why you needed to submit them again?
• Are you unable to submit a withdrawal request, or have you submitted one that remains pending? Please let me know when you first tried to withdraw and describe any error message you received.

Please forward the relevant communication with the casino regarding your PayPal verification and withdrawal to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika