Casino Gran Vía - Player’s account remains unvalidated for withdrawal.

Hello. A year ago I sent all the documents you requested, but I haven't received any resolution or account validation to allow withdrawals. Last year, €1200 was frozen. Now it's €100. The withdrawal option doesn't appear because you haven't validated anything; opening support tickets makes absolutely no difference.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Gran Vía.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue and any supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas