HomeComplaintsCasino Extreme - The player's account got blocked.

Casino Extreme - The player's account got blocked.

Closed
Our verdict

Player stopped responding

Amount: $4,386.85

Casino Extreme
Safety Index:Very high

Case summary

The player's account got blocked after requesting a withdrawal. The complaint was rejected as the player stopped responding.

Public
Public
3 years ago

These people continuously accepted thousands of dollars and deposits for me, comma however when I won 4386, they aren't willing to allow me to withdraw it. They have LOCKED MY ACCOUNT and basically told me I had to wait till it was sorted out. I am disgusted by this since they advertise that they are INSTANT WITHDRAWAL KINGS

Public
Public
3 years ago

Hello Ashley,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Is your account already verified in the casino? Have you ever processed a withdrawal from the casino before? Did you use any bonus to accumulate your current winnings?

Please note that the casino can temporary block your account during the verification process - be sure to provide them with all the documents they request from you.

Also please send any additional relevant evidence or communication with the casino to [email protected].

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Public
Public
3 years ago

Dear Ashley,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
Public
3 years ago

The complaint will be now rejected for the above mentioned reason.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.