The player from the United States can't access their casino account after depositing 140 in Bitcoin and winning some money. Player’s complaint has been resolved successfully.
Casino Extreme - Player is unable to log into account.
Resolved
Our verdict
Case closed
Amount: $140
Casino Extreme
Safety Index 8.1 HighCase summary
Discussion
Public
Public
2 years ago
Dear jameschambers1942,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jameschambers1942, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
