The player from India encountered difficulty withdrawing 80 euros from Adrenaline Casino. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player, despite extending the communication period. Consequently, the complaint was closed at that time, but the player retained the option to reopen it in the future.
Casino Adrenaline - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €80
Casino Adrenaline
Safety Index:Very highCase summary
Discussion
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Public
8 months ago
Dear immu143shaik,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Adrenaline. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Natalia
Public
Public
7 months ago
Dear immu143shaik,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
