The player from Spain had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had attempted to follow up with the player multiple times to obtain updates on the withdrawal status. Due to the player's lack of response to inquiries and reminders, the complaint was closed for the moment. The player retained the option to reopen the complaint if he chose to resume communication.
Casinado Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €700
Casinado Casino
Safety Index 6.1 Below averageCase summary
Discussion
Public
Public
3 weeks ago
Dear Fali1983,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
2 weeks ago
Dear Fali1983,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
