Cashoomo Casino - Player's withdrawal is delayed due to verification issues.

I deposited to their website. Verified my identity, and successfully withdrew once. I deposited more money, won $1000 and refuse to verify my identity to cash out again. Nothing has changed since I withdrew 2 weeks ago.

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Dear AzarLLC,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem with withdrawing money from the casino.

To better understand the situation and assist you effectively, could you please provide the following details:

• Can you confirm the exact date when you made the most recent deposit?
• What verification documents have you previously submitted, and was any specific reason mentioned for needing to verify again?
• Have there been any changes to your account or personal information since your last successful withdrawal?
• Did you play with bonus money or free spins?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Last purchase was on 2/1/2026. I submitted my bank statement, and pictures of every card I made a purchase with (some numbers covered) They didn’t give me a reason for the second required verification. Other than that it’s normal procedure. No changes. It was all my money, not a bonus or their money.

Thank you for your reply and for providing the previous details, AzarLLC.

• Could you please provide any evidence of your verification status or any correspondence related to the case?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear AzarLLC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru