The player from Nebraska requested a withdrawal of $100 three weeks ago, but it remains "in queue" despite being verified. He has contacted support multiple times but keeps receiving the same response about escalating the issue.
Cashoomo Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 12h 39m 19s
Cashoomo Casino
Safety Index 4.5 LowCase summary
Discussion
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3 days ago
I have been verified and requested my redemption on the 9th of July. It’s now the 31st and it’s still sitting "in queue". I have spoken with support 4 times and get the same answer of "we’re escalating this to the payment department. We apologize… " blah blah blah. It’s only $100!!
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11 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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11 hours ago
Dear Dednkg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus, subject to promotional terms and conditions?
Thank you very much in advance for your reply.
Best regards,
Tomas
