The player from Florida has been waiting for a $100 withdrawal for over a month and finds conversations with support unproductive, as they consistently receive generic responses about delays.
Cashoomo Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
5d 1h 23m 16s
Cashoomo Casino
Safety Index:Below averageCase summary
Discussion
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4 days ago
Multiple conversation with support over the last several weeks are non fruitful... I am waiting on a $100 redemption amd they only continue to say they are working hard at improving and that they process 100's upon thousands of requests daily and that I am in line but need to be patient....
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2 days ago
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2 days ago
Dear Caffeinemonkey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
