Cashoomo Casino - Player's withdrawal is delayed.

Multiple conversation with support over the last several weeks are non fruitful... I am waiting on a $100 redemption amd they only continue to say they are working hard at improving and that they process 100's upon thousands of requests daily and that I am in line but need to be patient....

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Dear Caffeinemonkey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes I have redeemed in the past and it was always within a few days, so yes my KYC was agreeable. I purchased a cpins package which resulted in my winnings and the redemption wqs submitted and approved for processing way back in February...

I have spoken multiple times with support through the chat and am always told I am in queue and it will definitely pay eventually.... but how many days is that gonna really be???

Hopefully that can be resolved today

Thanks

Dear Caffeinemonkey, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

I am only using one method of withdrawal on all sites including cashoomo

In the past it would take about 5 days. However the previous time was a bit longer and only processed after my third inquiry...

I do not want to put my entire history here but I will post the last two and the current still pending since February 11th

As I have told cashoomo, I am not putting any money on their site or wasting time spinning bonus cash because they cant pay a single $100 in a fair and reasonable time frame

UPDATE

Since I have been waiting over 6 weeks I decided to cancel the redemption and resubmit it,,,, however I felt an urge to spin the fee dollars left on the account and caught a few good line hits... then I thought what the heck? Im probably never getting that 100 so I might as well play it all!!! Well I caught a bonus round and then increased my spin and caught another....

I now resubmitted a cash redemption of 200 and have well over 500 redeemable...... holding out hope that a fresh redemption might 🙏 just might work out this time.

Cashoomo ALSO has changed the registered address on file from Miami,FL to Dover,Delaware....

Maybe a good thing or maybe not

Dear Caffeinemonkey, thank you very much for providing the information.

I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.

To better understand your current situation, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you once again for your patience and cooperation

Best regards,

Attila

I appreciate your effort... however after two weeks you have not been able to help in any capacity and have only asked more questions that led to nothing. I have given up on cashoomo and after noticing the change of address on file for their company, I wondered of somehow my redemption was stuck in some void..... I decided to cancel it and play because I gave up hope....

And I appreciate your concern for my earnings, but fate decides amd I increased.... but again,,, not holding my breath for an actual payout. Remember this started back in February 11th!!!

If by a miracle I was right and resetting the redemption works out, I will update you,,, but I do not believe that you are going to be able to help any greater than I can do myself at this point,, else it would have been resolved or at least some semblance of progress would be noted herein during the last 15days

I do thank you all though for this site and its research is beneficial to many

UPDATE

Turns out my intuition was right

After canceling, Winning and resubmitting, Cashoomo managed to pay out my new redemption of 200SC in just 6days ,,, hopefully they are back on track

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Caffeinemonkey,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila