Cashoomo Casino - Player's withdrawal has been delayed.

This is for cashoomo casino not bet365.. i won 3700 aroynd 4 months ago or so and only have been able to cash out 200 so far after a big runaround and a month wait just to get it because was in a "que".. so at this point ive already verified myself and did receive the 200 "which is my daily limit" into an account with the same debit card that I now am waiting for to be verified it doesnt make any sense what so ever.. and have been waiting around weeeks. I want my 3500 and need to know what I can do to receive it.. i do have all emails from and to them along with all live chats screenshoted.. also have payment and redemption history screenshots. Thanks for the help in advance.

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Dear Rekk420,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do you currently have any pending withdrawal requests?
• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

No I don't have pending withdrawal.. I'm waiting for them to verify everything I've already been verified on, and been waiting for around a month or so to do so. Seems like to me, they're just trying make the process slow in trying to slow it down any way they can just not pay people.. I successfully redeemed the first 200 and have the screenshot here.. the date was 03/10/2026 it took a little more then 30 days.

I used the same debit card to receive the first 200, and now there having me verify again. I just got an email from them this morning stating that I have to send proof of my living address, wich I already have.. All there doing is trying to prolong everything it seems. It's going on a month since I started the 2nd verification process. I try to get ahold of them through live chat and the bot creates a ticket, and whats weird about that is i had no problem communicating with a representative the first redemption in live chat, Its very frustrating. Now they don't respond to me in a timely fashion it's taken up too 2 weeks for a response when i send them what they want for verification or to ask questions about the situation.

My verification passed this morning, and now my redemption limit "daily" is only 100 it dropped from 200.. also the "daily" redemption is false advertisement.. my last redemption took a little over a month in "queue" I am very frustrated with all there tactics to try and slow the process down.. I just want my money I won, they surely didn't have a problem accepting my money when I purchased sc from them.

Thank you for your reply, Rekk420. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

I haven't been able to reply back for some reason the reply option wasn't showing on this thread.. it just now popped up to where I can reply.. I have sent you an email with all the information I was wondering if you have gotten it.? I will attach the withdrawal history here.

Dear Rekk420,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Rekk420, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I’d like to invite a representative of Cashoomo Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rekk420,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, I do recommend you contact the Federal Trade Commission and submit a complaint with them. To do this, please go to the https://reportfraud.ftc.gov/assistant and submit the complaint via online form.

Alternatively, you can also lodge a complain with your State Attorney General, as they have also an authority to investigate sweepstakes casinos.

Lastly, you can also try lodging a complaint directly with Internet Crime Complaint Center at https://complaint.ic3.gov/, which is a branch of FBI dealing with online fraud and cybercrime. If you need help with submitting the request, or if you hear back from either the authority, GA or the casino, please let me know by sending me a quick message at matej.l@casino.guru. I am really sorry I could not be of more help on this occasion. :(

Best regards,

Matej