Cashoomo Casino - Player's account has been closed unexpectedly.

Two days ago I won $150 so I tried to redeem my winnings when I tried to redeem it, it said contact support. Well I contacted support and they said well. Just try again. Delete the app and the app again then try it so I did well. The second time it acted like it was gonna go through then I get a email saying that it was rejected. I contact support. They told me to try it again that it should go through this time. Well, it didn’t go through when I get a message from Mike, the supervisor saying that the my account verification didn’t go through that they had to close my account. They never asked me for no documentations to verify I have multiple multiple social casinos in real life casinos on my phone and none of them has given me any problems. I have all the documentation that I need to prove that they never sent me once asking for the verification documentation and I also have emails me tell Mike to send me my transaction records and all that and he won’t do it.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashoomo.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the casino never requested you to provide verification documents in order to complete the verification of your identity and account? Would you be able to share this communication with me? Send it to my email at tomas@casino.guru or post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas