The player from the Netherlands filed a complaint against Cashobet for refusing to permanently close his account despite multiple requests. He expressed concern over the casino's unprofessional behavior in delaying the closure process and emphasized the importance of his request for responsible gambling reasons. The player was asked to provide evidence and a timeline of his communication with the casino but failed to respond adequately. Due to the lack of response from the player, the complaint was closed without further investigation. The player may reopen the complaint if he decides to continue communication.
Casho.bet Casino - Player requests permanent account closure but it's delayed.
Closed
Our verdict
Player stopped responding
Amount: ??
Casho.bet Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear Mgur79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account with Cashobet.
In order to better understand your situation and assist you effectively, could you please provide us with the following details?
- Can you share the dates of your communication with the casino about your account closure requests?
- Have you received any confirmation emails regarding the status of your account closure?
- What methods of communication (e.g., email, chat) did you use to contact Cashobet as alternative ways?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
Public
Public
1 month ago
Yes I still have the emails with the date on it that I sent to close my account. Where should I send them?
Public
Public
1 month ago
Thank you for your reply, Mgur79.
You can send all documents to: petra.h@casino.guru or upload your screenshots directly to the thread.
- To clarify the case, could you please provide a timeline of events, specifically when you first requested self-exclusion?
- Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records.
Thank you again for your cooperation.
Public
Public
3 weeks ago
Dear Mgur79,
I haven’t received anything yet. Could you please resend it to me and answear the previous question? You can also upload everything directly to the thread.
Thank you in advance
Public
Public
2 weeks ago
Dear Mgur79,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
