The player from Luxembourg has requested a withdrawal almost two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
CashiMashi Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €250
CashiMashi Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 years ago
Dear all
I hope you do well.
The casino confirmed the withdrawal at 23/5 however still not provided me with it.
I gave them as requested the bank statement to confirm but still no news.
Thank you
Public
Public
3 years ago
Dear Kiriaki,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino?
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Dear all
just to let you know that they paid finally.
You can close the case
Thank you for all your help
Public
Public
3 years ago
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kiriaki, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
