The player from the United Kingdom had submitted a withdrawal request on April 3, 2026, but continued to receive the same unhelpful responses despite having a verified account and not claiming any bonuses. Additionally, the in-game chat function was not working. We had attempted to assist by requesting further information and correspondence to fully understand the issue. However, due to the player's lack of response to our inquiries and reminders, the complaint could not be investigated further and was therefore closed at that time. The player retained the option to reopen the complaint by resuming communication.
CashBox Casino - Player’s withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: £496
CashBox Casino
Safety Index 0.0 Very lowCase summary
Discussion
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4 weeks ago
Withdraw request on 3rd April 2026.
Same rubbish response all the time . My account all verified. No bonus taken . Even the in game chat does not work now .
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Col1096,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
- Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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2 weeks ago
Dear Col1096,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
