CashBox Casino - Player’s withdrawal has been delayed.

I am submitting a complaint regarding an unpaid withdrawal from CashBox Casino.

On 16 May 2026, I requested a withdrawal of £4,360, which remains unpaid. The withdrawal reference number is 251502.

Since submitting the withdrawal request, I have contacted customer support on numerous occasions via live chat and have repeatedly been advised that the matter has been escalated to the Finance Department. I have been informed at least eight separate times that Finance has been notified and that my case has been marked as a priority. Despite these assurances, I have received no payment, no meaningful update, and no clear explanation for the continued delay.

I have fully cooperated with any verification requirements requested by the casino and have made every effort to resolve this matter directly with them before submitting this complaint.

I am also a VIP member on CashBox Casino's sister platform, which makes the lack of communication and failure to process my withdrawal particularly disappointing.

I am seeking:

Immediate processing and payment of my £4,360 withdrawal.

A clear explanation for the delay.

Confirmation of when the funds will be released.

I can provide copies of chat transcripts, emails, screenshots, and withdrawal details to support my complaint.

I would appreciate Casino Guru's assistance in obtaining a resolution, as my attempts to resolve this directly with CashBox Casino have been unsuccessful.

Thank you for your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I havent made any withdrawals from that casino before. However, their sister company who are the exact same are "aladinsgold2.com' and I have played with them for a long time and im a VIP member, and have been paid out a couple of times from them but not cashbox. I always plays big bass splash 1000/big bass splash. These winnings are without any bonus. My account is fully verified with cash box.

this is the constant reply I am receiving from them. Also, "nora" is a manager and she keeps stating the same outcome. There are no time frames to process my withdrawl.

this is the usual email responses that I am getting from them at the "support" team. Im just not getting anywhere with this company.

Dear Oliverrosenthal12345,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for CashBox Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from CashBox Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.