CashBox Casino - Player's withdrawal has been delayed.

I made a withdrawal from cashbox casino on 7.2.2026. The casino markets "lightning fast payouts". 5.3 had passed 19 business days and my withdrawal was still unpaid and in the unchanged "in progress" status. I canceled the withdrawal and made a new withdrawal on 5.3. My withdrawal was still unpaid. Customer service assures me "your withdrawal will be paid soon" I politely ask casinoguru for help with the problem with my unpaid withdrawal, thank you.

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Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi, I have not made withdrawals before. KYC approved. I have made several deposits to cashbox casino. The deposit had a bonus that I was able to roll over. The withdrawal I made on 5.3 has been pending for 21 business days now and cashbox is not responding.

cashboxcasino3.com daily same digibot answer.

Thank you for your reply and for providing the previous details, Koppari.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Can you confirm if you have met all the requirements for your withdrawal (such as max bet/max win/wagering related to the Bonus)?
• Is there a specific timeframe given by the casino for processing withdrawals that you are aware of?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I have responded and sent the requested documents.

Dear Koppari

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Koppari,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them.

In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora