The player from Australia faced a delay in receiving his winnings from Cashaud, which had been pending for almost four days. He expressed frustration with the casino's handling of funds and believed they should be penalized for the prolonged delay. We informed him that withdrawal processing times could vary due to KYC verification or high withdrawal volumes and advised patience, recommending a 14-day wait before filing a complaint. After extending the response time, the complaint was closed due to the player's lack of communication, with the option to reopen it if he resumed contact.
Cashaud Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$60
Cashaud Casino
Safety Index:LowCase summary
Discussion
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1 month ago
Cashaud they still did not pay me my winning money it’s almost 4 days. But gambling is 100 percent instant cash place I think they should give me 100% interest rate for holding my money and my lucky times are ticking cause I don’t have enough money to Trancfer for online casino I lost lost of money in this lucky times. Still they are holding saying my money is pending from there bank. this can be tolerate when they gave bonus money we can’t get access for all the games so how they can hold my money for that long. Where should I go they should pay fines big panalty they should pay
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Shopon,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
I have scheduled a follow-up for 8 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.
Thank you in advance for your patience and understanding.
Best regards,
Katarina
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1 month ago
Dear Shopon,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
