Casea Casino - Player’s withdrawals are being delayed.

Hello, I’m having a problem with the casino mentioned above... they keep stalling and won't release my money... I had withdrawals totaling 2,100 that were paid out properly... then, while I was at VIP Level 3, they demoted me to VIP Level 1, claiming the system does this automatically... consequently, the amount dropped from 800 to 500... I managed to withdraw that 500... but now I can't withdraw a single cent more; it says I'm exceeding the limit... every day they tell me that more than 24 hours must pass since my last withdrawal... they've been stalling for 48 hours now... and I can't submit a request for a new withdrawal... the live chat is just bots copy-pasting the same answer every time... basically, the problem is that I can't withdraw another cent, yet there is still 4,000 euros left to be paid out... I haven't exceeded the monthly limit... and the main question is: do they have the right to demote me from VIP Level 3 to Level 1, or is this just a tactic to drag out my withdrawals?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casea Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• When was the last time you successfully withdrew from the casino?
• Is the total amount you started with 6300€, and the remaining amount to withdraw is 4000€?
• Could you please share with me your communication with the casino regarding the issue or any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear vh222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru