Casea Casino - Player's withdrawal is significantly delayed.

Dear Casino Guru Team,

I am filing a complaint against Casea Casino regarding a withdrawal request of 200,000 HUF that has been pending for 19 days. I deposited using my Neteller Mastercard and requested the withdrawal to the same method. My account is fully verified, and I have violated no terms.

On July 29, 2026, the casino support (György) explicitly confirmed via email that my account is fully verified and no further KYC documents are required from my side.

However, after I sent a formal request for escalation, the casino replied on July 30, 2026, shifting their narrative. They cited Terms and Conditions clause 6.16, claiming they are delayed due to "verifying identity and source of funds"—completely contradicting their email from the previous day.

The casino is clearly using stall tactics and delaying my funds without any legitimate, specific reason. I kindly request Casino Guru’s assistance in intervening and urging Casea Casino to process my Neteller withdrawal immediately. I can provide the full email chain as evidence.

Thank you for your help.

Márton

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casea Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful payouts from the casino?
• Did the casino request any documents from you to complete the verification process since they referred to Rule 6.16? Have you submitted any documents already?
• Did you achieve your current balance with the help of a bonus?
• If there is any further evidence or communication, send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas