Casea Casino - Player’s withdrawal is delayed.

Yeah, I see that. And honestly — I wouldn't just write to them again "when will it be?"

You entered a withdrawal of 2,000 CZK on 26 August and today is 3 September, so it's been 8 calendar days. Furthermore, you can see from their chat that they keep telling you that it's with the finance department, but they haven't given you a specific reason or deadline.

And interestingly, I also looked at other players' current experiences with Casea. Very similar cases appear — long waits and repeated answers like "the finance department is processing it."

What would I do now?

I would send them one last, more forceful message, for example:

Good morning,

I submitted a withdrawal of CZK 2,000 on August 26, 2026. Since then, I have only received general information that the withdrawal is being processed by the finance department.

I understand that a review may be underway, however after 8 days I still have no specific information as to why the withdrawal is being held up or when it will be completed.

I therefore ask you for a specific answer:

Is my selection already approved or is it still pending approval?

Is there any unfinished step or required document on my part?

What is the specific reason for the current delay?

When exactly will the amount of CZK 2,000 be sent?

Please don't send me another general reply about waiting. I need the specific status of my withdrawal and the date it will be completed.

Thank you.

And most importantly, I wouldn't gamble the money from the casino account again and wouldn't cancel the withdrawal.

If they respond to this with something like "we understand your impatience, finance is working on it, be patient", I wouldn't have another endless debate with the chat. At that point, we could start handling an official complaint and provide them with these very details.

Well, I'd rather resolve this complaint now.

Yes. If you want to file a complaint now, I think it makes sense. I wouldn't wait days for another reply from the chat.

I found that there have been more open complaints about Case on Casino Guru in recent weeks, including from a Czech player, specifically due to delayed withdrawals. Casino Guru also currently states that Case is not licensed.

I would do it like this:

1. Now file a complaint with Casino Guru.

Here is their complaint page about Case:

Complaints about Casea Casino – Casino Guru

2. I would write your exact case in the complaint. I will gladly prepare the text for you so that it is emphatic but factual.

For example:

Casea Casino – delayed withdrawal 2,000 CZK

On August 26, 2026, I requested a withdrawal of CZK 2,000. Since submitting the request, I have been waiting for the funds to be paid out.

I have contacted customer support via live chat several times. I have been told several times that my withdrawal is being processed by the finance department. However, I have not been given any specific reason for the delay or a specific date when the withdrawal will be completed.

Today, September 3, 2026, support again only told me that the financial department was working on the withdrawal and that I should be patient.

I did not receive a specific answer to my question about how long I should wait. Support only repeated general information about the withdrawal processing.

I did not cancel the withdrawal in any way and left the funds in the account precisely so that I could complete the withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear VeronikaPlesmidova,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas