The player from Norway encounters issues with Capospin, where despite depositing 1667kr in response to a bonus offer of 150% up to 2500kr, he has not received the correct bonus. He seeks advice on whether to send a chat transcript for further assistance.
Capospin Casino - Player is facing a delayed bonus issue.
Opened
Current status
Waiting for player to reply
6d 3h 30m 1s
Capospin Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
Public
Public
4 days ago
Capospin are trying to scam me with a bonus offer they sent to my email.
In the email they offered me a bonus of 150% up to 2500kr.
With a minimum deposit of 1250kr,
I deposited 1667kr and still they dont issue me the right bonus.
Can i send the chat transcirpt to your email?
Public
Public
20 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
20 hours ago
Dear Eirik,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with the bonus offer.
To better understand the situation, could you please clarify the following:
- Have you already made the deposit of 1,667 NOK, or were you only planning to make the deposit when you contacted the casino?
- If the deposit was already made, could you please provide a screenshot showing the transaction in your casino account?
- Have you successfully withdrawn funds from this casino in the past?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
