Capospin Casino - Player is facing a delayed bonus issue.

Capospin are trying to scam me with a bonus offer they sent to my email.

In the email they offered me a bonus of 150% up to 2500kr.

With a minimum deposit of 1250kr,

I deposited 1667kr and still they dont issue me the right bonus.

Can i send the chat transcirpt to your email?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Eirik,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with the bonus offer.

To better understand the situation, could you please clarify the following:

• Have you already made the deposit of 1,667 NOK, or were you only planning to make the deposit when you contacted the casino?
• If the deposit was already made, could you please provide a screenshot showing the transaction in your casino account?
• Have you successfully withdrawn funds from this casino in the past?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hi.

Yes i already made my deposit.

It clearly stated i would receive 4167kr + 50 freespins and 8 lottery tickets.

I receive none of that instead they just added a bonus of 40% to me and basically told me to be happy about it.

Yes i had previous successful withdrawal prior to this.

Dear Eirik,

Thank you very much for your clarification.

Could you please provide the following information regarding the bonus offer:

• Please forward the original promotional email you received from the casino.
• Please provide a link to the specific bonus or promotion, if available.
• Please provide a link to the bonus terms and conditions that applied to this offer.

You may also attach any relevant screenshots or documents directly to this complaint thread or to my email karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes capospins finally came to their senses and did what they should have done from the beginning issue the right bonus.

Thank you casino.guru

Hello Eirik,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

You can close the case as resolved thank you

Dear Eirik,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru