The player from Australia has been attempting to withdraw her winnings for months, with her last request pending since April 11, 2026. She receives ongoing updates indicating the status is still pending.
CandyBet.eu Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 8h 54m 10s
CandyBet.eu Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
2 days ago
I won this a few months ago and have continuously tried to withdrawal. My last withdrawal has been pending since 11-04-2026. They just keep saying its pending
Public
Public
15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
15 hours ago
Dear Deedee12345,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
