Candy Spinz Casino - Player’s cryptocurrency withdrawal is delayed.

Salve a tutti, ho effettuato un prelievo in cryptovaluta ed e' stato respinto nonostante ho depositato tramite essa, mi sono stati richiesti dei documenti bancari: estratto conto e screen transazioni e foto delle carte di credito

il problema e' che io ho utilizzato soltanto una carta per il deposito (Carta Revolut virtuale) e non fisica e per questa carta ho inviato i documenti richiesti

pero' poi mi chiedono i documenti di altre 2 carte di credito, il problema e' che sono state carte virtuali USA E GETTA ed io non posso fornire nessuna prova su di essa, ed e' stato confermato anche dalla banca, inoltre quando all'epoca provai a depositare con esse, il deposito non e' mai arrivato sul sito in quando la transazione non andava a buon fine, e solo un bug del sito che sono rimaste memorizzate nel sistema quindi e' assurdo che mi richiedano delle prove che non esistono

siccome attualmente ho depositato solo in cryptovaluta chiedo soltanto che mi venga approvato il prelievo in cryptovaluta perche a questo punto la banca non centra piu, grazie

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Candy Spinz Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date of your registration with this casino?
• Have you been asked to complete the KYF verification process, please?
• Have you accumulated your winnings with the help of bonus, please?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear fmarotta0115,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru