The player from South Africa requested assistance with withdrawing his winnings from the casino. The Complaints Team attempted to gather more information regarding the player's withdrawal issue by asking specific questions about account verification and the status of the withdrawal request. However, due to a lack of response from the player, the investigation could not proceed, and the complaint was closed at that time. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Candy Spinz Casino - Player is facing withdrawal issues.
Closed
Our verdict
Player stopped responding
Amount: R1,000
Candy Spinz Casino
Safety Index:Very highCase summary
Discussion
Public
Public
11 months ago
Dear Kgotlelelo,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
11 months ago
Dear Kgotlelelo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
11 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
