BurningBet Casino

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Case summary

The player from Alberta had expressed frustration with the online casino due to excessive verification requests. He had wanted to receive his deposit directly via email and had labeled the platform as fraudulent, demanding his owed funds. However, the Complaints Team was unable to assist due to insufficient information provided by the player. Despite extending the response time, the player had failed to reply, resulting in the complaint being rejected. The investigation could not proceed further due to the player's lack of response.

Discussion

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icebladespartan

Bronze

Canada

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2 years ago

They are asking for Over verification and my bank info they can just send me a direct deposit to my actual email.

They are fraudulent I want my $

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Dear icebladespartan,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Dear icebladespartan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.