Bulletz Casino - Player's withdrawal process is delayed and frustrating.

I have only made my first deposit, after full verified to avoid that excuses, delays and problems many casinos invent to delay and not pay when you want withdrawn.

After full verified, they still ask me deposit verification which I made immediately.

After all this, tried to withdraw, them it's pending for more them 2 days and still, when all casinos I play I receive withdrawal in seconds

Only after more them 2 days I was contacted for another verification (this casino it's specialist in inventing ways and excuses of delaying withdrawals)

Now need humilate myself, by taking selfie with stupid message on hands and my id, totally unnecessary offfcourse.

After all this, they still are saying, we are sending to security for another verification. This is not reasonable, this is playing games with people, they are not in bad faith, they clearly don't want honour with their obligations, and will do everything they can to delay as much or even not pay.

Forget this casino and all their affiliated. And casinoguru needs to put an very bad rating well deserved for this kind of illegal actions.

And also, I only played in this casino, because they promise instant withdrawal, and that's an lie, proved lie!

Dear ngamer4e,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Have you received any communication from the security department explaining the need for additional documents?

Is there a specific timeline that the security department has mentioned for completing the verification?

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Let's clarify 1 thing, unfortunately i play for more them 20 years in phisical and online casinos, I played and made withdrawals, and kyc completed sucessfully in All casinos, when I say ALL casinos I played it's hundreds. I unfortunately lost millions, I'm not doing same before anymore.

To be honest this is first complaint I made against a casino, but even if I'm not financially well now, I still consider this a low amount value, and normally I will not care about it.

But this casino it's different, it's clear they are disonest, I have great experience. It's the worse cadino I played in hundreds, and I can tell you there are many bad fraudulent casinos, but this one it's really too much disonest.

There's no kyc or verification pending, Im verified before deposited, after deposited and after withdrawal, 3x times verified for same. And after I sent it all they requested and being approved, they are still delaying with this kind of delay excuses :

"Please note that this case has been forwarded to our Security department.

We understand your frustration, however, I can assure you that our team is working hard to find a solution. 

They will check everything, and as soon as we have an update, you will be contacted."

Something important, this casino publishes that their withdrawals are instant, and that's a lie! It can take as much time they want.

They are not caring about complying with laws or security, they only don't want to honor their obligations.

CasinoGuru needs to update this safety index to very low, high it's not true and can defraud many players, as myself.

I have too much experience on kyc and withdrawals, this is not normal, this casino it's too disonest and I don't recommend to anyone. My sincere advise for bulletz, don't play there, and my honest safety index it's very low!

Let's try to focus on what's rally important, there's no kyc problems here or missing documents or anything from my side, the problem it's really they are very disonest, and I can say honesty they are thiefs, they don't pay what are obliged to pay , and just invent excuses

In hundreds casinos, hope this is my first and hope last complaint.

I know how some casinos can be, you can deposit millions that you earned from drugs traffic, terrorism or stealing, most they don't care, they only care if you make an withdrawn, that shows how much many casinos are fraudulent.

This is just the worse and most disonest casino I ever played in hundreds and that's proved, so it must be blacklisted, safety index very low, and not recommend it to anyone

Dear ngamer4e, have you received the withdrawal?

No, nothing received. And I have full sucessfully completed all steps of their scam kyc verification.

First before deposited first time, verified sucessfully 100% verified by sumub. Them after deposited verified deposit method sucessfully (bank transfer from my own account name in from a bank in my country)

Them the ridicolus stupid verification of selfie with hello bulletz writed on paper + ID

Them another humiliating video call verification also successful completed it in 29/04. In this video call I have to answer the most stupid questions and even intrusive, abusive and very private questions were made to me.

Even I was obliged by camera to show my house or room to these strangers, which it's very intrusive and humiliating. In this videocall I showed everything, but they have hide their face , which besides it's bad education it's a sign they are not Transparent.

After 9 days and even after been full successful verified and reverified, zero withdrawal or contacts from them.

When they publish in their casino to everyone that their withdrawals are instant, and besides lie that's false advertisement!

There's a very important small detail, this was probably one of the rare times I deposited 100 eur and withdraw 554 Eur, I mean on their casino their are on Loss with me, it's very rare for me, normally I have to lose 10.000 to win 1000.Whats normal to me and to most gamblers, its be on Loss before withdrawn, so this is the explanation why they don't processed, nothing to do with kyc, that kyc Verifications are their scammer strategy game to not honour their obligations, when they see the customer it's only giving loss,not profit.

By the way, when they asked my videocall verification I received an email from support Tsars casino, not bulletz, but on subject saying bullet casino account.

I want to note that I'm a player in Tsars for some time, more them 1 year or years. I made there many deposits and withdrawals always sucessfully, and no scammer kyc Verifications.

So bulletz it's Tsars, they are same company.

But I started in Tsars only losing and too much, so I became a good customer for them so normally in beginning the withdrawals were instant, but with time I see they are not reliable. I mean when I started to control myself, lower my bets and deposits, and I started to lose less and win more, them the withdrawal delays started. What was before fast withdrawals, could be 30mn they started to take sometimes 5 days, and sometimes it was like they don't want to pay, they just delay, and with excuses of the banks for delaying, which was not true offcourse.

To be clear Bulletz = Tsars and they have more casinos as casinoguru knows perfectly, all they are not reliable or trustable. They have this pattern of only fast withdrawals when they see it's a good customer, if an gambler starts to control themselves and have the luck to win big and depending on their profile, they will delay their withdrawals with all kind of excuses. Or it's kyc, or it's technical errors or it's rules broken by gambler, or it's banks delays processing time, etc

This bulletz or Tsars are not trustable, they are very disonest, and the correct name fir them it's they are scammers.

Their deserved and correct safety index it's zero.

I played in hundreds and so many casinos, I see everything, but until now it was my first time a casino asking me to make that ridicolous selfie, like a prisoner profile picture. And that intrusive videocall never see before.

So hope that bulletz takes the deserved punishment for not answering and solving this case

Dear ngamer4e, have you received any communication from the casino after the video call?

What is the current status of your withdrawal?

Are you still able to access your casino account?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear ngamer4e,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.