Buff Bets Casino - Player's account verification is delayed.

Hello,

I am experiencing a serious issue with my account verification on BuffBets, which is preventing me from withdrawing my funds.

I initially completed the identity verification successfully. After that, I was asked to verify my address. I submitted the required documents, but they were rejected because my name and address were supposedly not clearly visible.

After this rejection, my entire verification status was removed. Now I am unable to submit my verification again because the system says that verification for this account has already been completed and cannot be done twice.

This leaves me in a situation where I cannot verify my account anymore and cannot withdraw my money.

I have followed all the instructions and provided the documents exactly as requested, but I am not receiving any proper help or solution from customer support.

I kindly ask for assistance in resolving this issue so I can complete my verification and withdraw my funds.

Thank you.

Kind regards,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tinaa,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your home address seems to be the only issue?
• Have you provided any other documents to verify your identity, and have they all been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Dear Tinaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru