Bubbles Bet Casino - Player's winnings have been confiscated.

This site has confiscated £1300 of me now I won £1500 in 2 seperate withdrawals through my own deposits no bonuses and won a lot more but played down to £1500 I was asking on chat which I kept proof of if I can withdraw 2 amounts and bigger amounts than before as I usually only withdraw £200 they waited until day 5 payment day to inform me I can only withdraw £200 they said I won rest on bonuses which I didn’t as I kept proof of everything it’s very unfair site they offer no support at all they take all your deposits no problem but if you win more than £200 you don’t get it and they make up lies as to why first my account was under review then next was my winnings were taken I’m contacting authorities and action fraud about them as I have kept all proof that they are lying and conning me and others

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bubbles Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When have you made your most recent deposits to the casino? (dates)
• When was the last time a bonus was credited to your account? (date)
• Do I understand correctly the casino's argument is that you achieved your win with the help of a bonus, while you believe you already played with real money funds?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They are saying I played with loyalty points and bonus which I wagered through bonus and then all was left was on my real money balance I only deposit without adding any bonuses i played few games won over £2500 and at one time had around 4/5 withdrawals I cancelled them except two amounting to £1500 which they confiscated by lying at no point was I playing on bonus funds it was real money balance I played multiple games over 2 days I have requested reports of them showing all account activity but they are stalling with providing such

Thanks for the explanation.

Have you saved your interaction with the casino on the topic or any other evidence you might share with me?

Send it to my email at [email protected] or post screenshots here.

Dear daniellemasterton98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru